Troubleshooting naisdevice¶

Browser not opening¶

Browser does not open after you click connect.

Restart your default browser.

Firewall blocks outgoing UDP connections¶

• Outgoing UDP connections to 51820/UDP must be open in your firewall and or modem provided by your ISP.
• Try using hotspot to eliminate router config problems (remember to disconnect from WiFi on your hotspot device and make sure you use 4G/5G by checking https://www.ipaddress.my/)

Fresh start¶

• Stop naisdevice
• Remove configuration directory
  • Mac: rm -r "~/Library/Application Support/naisdevice/"
  • Linux: rm -r "~/.config/naisdevice/"
  • Windows: rmdir /s "C:\ProgramData\NAV\naisdevice\"
• Start naisdevice

Windows virus scanner¶

Windows virus scanner blocks naisdevice.exe installer

• Make sure you downloaded from the right source, the signature is valid and the checksum matches the file!
• Try adding an exception: Windows Security / Virus & threat protection / Exclusions.
• Someone reported that running naisdevice.exe from cmd.exe can help.